The Key to Continuous Improvement: Be Teachable
The hallmark of a truly teachable person (or company) is a willingness to measure performance and improve continuously. The entire proposition at our company, Mindshare, is built on an organization’s...
View ArticleEmployee Loyalty = Customer Loyalty = Financial Success
We’ve all been to that coffee shop. Every week there’s a different overly-pierced twenty-something behind the counter. You wish your experience was more like an episode from “Cheers” where you walk in...
View ArticleThe Importance of Employee Loyalty
We all know that employee loyalty is important, but oftentimes we forget how beneficial it can be for the entire business. “Profit and growth are stimulated primarily by customer loyalty. Loyalty is a...
View ArticleHow to Engage & Motivate Staff Using Customer Feedback
Location managers have a lot to think about while on the job: inventory, shift scheduling, sales reports, hiring, training, filling in for missing staff responsibilities, and the list goes on. Amidst...
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